phdream11 Privacy Policy

1. Information We Collect

When you register an account on phdream11, we collect personal information that is necessary to verify your identity and operate your account securely. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. During the account verification process, we may also request a government-issued identification document to confirm that you meet the minimum age requirement of 21 years. When you make deposits or withdrawals, we collect transaction details including payment method information, transaction amounts in Philippine Pesos (PHP), and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs whenever you access the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.

2. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your phdream11 account, process your financial transactions, and deliver the gaming services you have requested. We use your contact details to sendyou important account notifications, security alerts, and updates about changes to our platform terms or policies. Where you have opted in, we may also send you information about promotions and offers available on the Promotion page or VIP rewards through the VIP programme. Your data is used to conduct identity verification and anti-fraud checks as required under applicable Philippine regulations governing online gaming platforms. We analyse aggregated, anonymised usage data to understand how players interact with the platform so that we can improve game availability, navigation, and payment options. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review.

3. Cookies and Tracking Technologies

phdream11 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly across your devices. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting core functionality such as login sessions and payment flows. We may also use analytics cookies to understand aggregate traffic patterns and identify areas of the platform that need improvement — this data is processed in anonymised form and is never linked back to your individual identity. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your access to some platform features. By continuing to use phdream11 after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.

4. Sharing Your Information

We do not sell your personal data to third parties for marketing or commercial purposes. However, we do share your information with trusted service providers who assist us in operating the platform, including payment processors that handle PHP transactions, identity verification providers, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In the event that phdream11 undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material changes to how your data is shared.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements. If you request account closure, we will deactivate your account and cease active processing of your data, but we will retain records as required by law before securely deleting or anonymising them. You may request information about the specific retention periods applicable to your data by contacting our support team. We take reasonable steps to ensure that data we no longer need is securely destroyed.

6. Your Rights as a Data Subject

As a registered player on phdream11, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information associated with your account. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team directly — we aim to respond to all data subject requests within a reasonable timeframe in accordance with applicable Philippine data protection law.

7. Security Measures

phdream11 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date, and we may notify registered players through their account dashboard or via email. Your continued use of phdream11 after any changes are published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you remain informed about how we protect your data. If you have any concerns about this policy or how your data is handled, please refer to our FAQ page or reach out to our support team directly.